Bind Benefits
  • - Revenue - Customer Development
  • Minneapolis , MN, USA
  • Full Time

Bind is a health technology and services company founded in 2016 and headquartered in Minneapolis, MN with offices in New York and San Francisco. Bind is health insurance for the way we live now. Unlike traditional health insurance that charges you for services you may never need or want, Bind is on demand: pay for what you need, not what you don't, and adjust your coverage when those needs change. Health coverage that's flexible, clear, and intuitive.

We are creative, collaborative, and a little bit fiery. The Bind team is comprised of like-minded individuals passionate about healthcare, and our cause is the collective act of rewiring it. We embrace new ideas. We're more wheel than cog. More spark than smoke. And we are playful and venturesome in our daily mission to render real and refreshing solutions to health insurance that works better for us all.

Large Market Account Partner Analyst – Minneapolis

Summary

The Large Market Account Partner Analyst develops or provides input into account plans and projects to ensure successful implementation, open enrollment and renewal of accounts. You understand client goals and objectives and ensures proper support, tracking of progress, and provides related project management for the account. This analyst will wear multiple hats and no day will be the same as each of your accounts will have different strategies, objectives and stakeholders. At Bind, we serve our customers as an Account Partner team providing you with visibility to the end to end Account Partner role and customer experience.  As a result, this role offers tremendous career growth opportunity.

Responsibilities              

  • Upon notification of sale, work closely with the Account Partner, Sales and Implementation teams to support the client specific implementation plan 
  • During the Implementation Process, work closely with the Account Partner and client to support any account needs
  • During Open Enrollment, support coordination of events, materials, and related key activities
  • On-going project management, support and coordination across all Bind business functions to execute on client and member needs. Examples include:
    • Support in accommodating custom reporting and communication requests
    • Participate in open enrollment/member recruitment activities as requested 
    • Input client and member information into various resources used across the organization
    • Respond to member and client issues and inquiries
    • Participate in user acceptance testing to validate solutions meet requirements
    • Create tickets and requests to support overall operations
    • Manage vendor point solution relationships and provide support for execution of new activities, as needed to support the delivery of the service model for clients
  • Assist with and support financial evaluations, plan design discussions, communications and renewal activities
  • Develops, provides input, and monitors account projects and plans, from sale, implementation and renewals, tracking key account plan milestones to ensure growth and risk mitigation objectives are on track

Requirements

  • 4-year college degree
  • 3+ years of related experience
  • Strong project management skills
  • Ability to work in fast paced, dynamic organization
  • Demonstrated ability to build relationships
  • Ability to manage expectations, anticipate needs, deliver on-time and flex on-demand
  • Ability to organize and schedule people and tasks to develop realistic action plans
  • Excellent communication skills, both oral and written
  • Strong skills in Microsoft Office (PowerPoint, Excel are ideal)
  • Demonstrated results orientation and ability to execute on goals
  • Manage high volume of details with precision and excellence in short and inflexible timeframes
  • Familiarity with tech support and file integration work is a plus
  • Ability to travel

Preferred

  • Experience working at a start-up is a plus

What We're Offering

  • Chance to join a new tech start-up aiming to fix the healthcare industry
  • Empowerment to shape new solutions disrupting healthcare while providing benefits and choice to its members
  • Flexible work-from-home schedule to support work-life balance
  • Opportunity to work w/ people who are motivated to go to work every day and make a difference
  • Equity, competitive pay, generous PTO and the opportunity to be a part of a new health insurance plan powered by the consumer, you!

Bind is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, sex, disability, age, marital status, sexual orientation, veteran status, genetic information, or any other status protected by applicable law.

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