Bind Benefits
  • - Operations - Network Solutions
  • Minneapolis, MN, USA
  • Full Time

Bind is a health technology and services company founded in 2016 and headquartered in Minneapolis, MN with satellite offices in New York and San Francisco. Bind is health insurance for the way we live now. Unlike traditional health insurance that charges you for services you may never need or want, Bind is on demand: pay for what you need, not what you don't, and adjust your coverage when those needs change. Health coverage that's flexible, clear, and intuitive.

We are creative, collaborative, and a little bit fiery. The Bind team is comprised of like-minded individuals passionate about healthcare, and our cause is the collective act of rewiring it. We embrace new ideas. We're more wheel than cog. More spark than smoke. And we are playful and venturesome in our daily mission to render real and refreshing solutions to health insurance that works better for us all.

Provider Experience Analyst - Minneapolis

Summary
Bind is actively seeking a highly skilled, motivated, and experienced individual to support the vision, roadmap, and delivery of the provider network solutions strategy at Bind. As part of rewiring healthcare, this role will focus on the provider experience, enabling providers to interact with Bind effectively. Bind is looking for an analyst who can work cross-functionally to understand business requirements to develop and execute analytic output and strategy. This individual will perform market analysis on the provider experience (health systems, clinics, etc.), make recommendations on improvement efforts, and project manage the execution of these recommendations. This role will also be responsible for supporting internal and external requests for network data related to gaps, adequacy, and comparison.

Responsibilities
• Translate provider experience business requirements into meaningful and detailed analytics output
• Collaborate across organizational disciplines (marketing, design, plan design, network, operations, technology, account management, etc.) to understand needs, capabilities, and areas of focus to ensure product and service delivery success
• Serve as network data subject matter expert to all data teams across Bind, in partnership with the design team.
• Create operational processes to track and report on measures related to provider experience, working with reporting and data science teams as needed.
• Create operational processes to scale the Network solutions efforts
• Perform direct to provider outreach, for information gathering and education
• Support sales team and others for analysis of provider network

Requirements
• A bachelor's degree in technology, business management, or a healthcare field. MHA or MBA preferred.
• Minimum of 5 years of business analysis experience
• Minimum of 3 years healthcare experience
• Health plan experience a plus
• Ability to identify key opportunities for action in an innovating environment that includes ambiguity and change
• Lead through influence
• Deep understanding of health care industry constituents and their needs
• Experience with project and/or product management and lifecycles
• Experience with process improvement
• Ability to manage multiple tasks and priorities in a highly dynamic environment, strong problem-solving skills, exceptional attention to detail
• Experience with SQL and relational databases
• Experience with Excel and developing modeling and business intelligence reporting to support strategy development
• Knowledge of the healthcare and health insurance sectors with HIPAA requirements
• Ability to work well with other teams to resolve issues
• Excellent communication and interpersonal skills

Bind is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, national origin, sex, disability, age, marital status, sexual orientation, veteran status, genetic information, or any other status protected by applicable law.

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